FAQ
The Question
Common FAQ
The company and our entire team is located in London, UK.
We are located in London, UK but don’t actually produce the products ourself. We design the clothes and have them manufactured from where we can source ethically made, high quality fabrics and material – for our top quality results.
We work with manufacturers from all over the world.
We’re grounded in a belief that magnificence lies in elegance, not ostentation. Pursuing sophistication in the unexpected, we create thoughtfully designed pieces that are unique, yet crafted to be versatile and cherished for years.
We provide quality goods and services, to men worldwide, regardless of who they walk in as, they can walk out a redefined, refined man.
Bringing men’s fashion and lifestyle icons to them in the comfort of their homes, through various niche products and services, as well as creating content that will educate men in how to live the life of a gentleman.
We currently only ship to certain countries, such as: UK, USA, Canada, and parts of Europe.
This will expand as our company grows.
Since we are located in London our products are mostly shipped from overseas.
Therefore, we are closely cooperating with USPS for worldwide distributing our products.
Our insured shipping & handling plan amounts to only 3.98$ for all products.
At this time, we can only offer free standard shipping to Europe or the UK on orders of minimum $100.
Our policy lasts 14 days. If 14 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you would like to return your product, please contact us using our contact form or send us an email at: [email protected]
Once your order has been shipped, you will receive a confirmation email, which includes a tracking number you can put to use at: https://www.usps.com
Please be mindful that USPS sometime takes up to 5 days to update the information tracking information associated with this number.
Since we are located in Germany our products are shipped from overseas. We are cooperating with USPS as they are responsible for distributing our products in your country.
Unfortunately, some tracking numbers only work once the product has arrived in the US.
We are aware of this issue and currently working with USPS to resolve it as quick as possible.
Alternatively please track your order using your tracking number here.